General Ordering Information
Please print a copy of your final order form for your own records prior to submitting it. You will receive an email confirmation verifying your order. To place an order, simply find a product and add it to your cart. You may also use the printable order form to place your order. No verbal orders will be accepted. If you have any technical questions about the online ordering process, email email@example.com. Please direct any other questions to firstname.lastname@example.org or call (800)458-3343 and ask for the American Cancer Society Desk.
Most merchandise will ship via standard ground service. Handling charges apply only to the continental United States and Canada. Please call for international or expedited airfreight charges. All Canadian orders will be shipped by US Mail. Your order will be shipped in 10 to 15 working days. Shipping and handling charges for ground service are based on US merchandise dollar volume and apply as follows (note that shipping fees are automatically added into your order):
|Up to $10.00||Add $5.95|
|$10.01 - $25.00||Add $6.95|
|$25.01 - $50.00||Add $8.50|
|$50.01 - $75.00||Add $9.95|
|$75.01 - $150.00||Add $10.95|
|Over $150.00||Add 10% of Total|
Only defective garments may be exchanged or replaced for a different sized item or another selection from the American Cancer Society Store within 10 days of receipt of merchandise. Please call Competitive Edge (515-280-3343) for return authorization number. No merchandise will be accepted without authorization number. Unworn, custom-ordered garments or those with personalization are not returnable.
Only defective merchandise may be returned and replaced for the same item from the American Cancer Society Store with Competitive Edge Inc. Authorization return. All clothing items are non returnable once they are ordered. Please make sure to check the sizing chart for the correct size. If you are unsure of the size, you may order a sample to try on, however, you will be responsible for shipping charges for the sample and sample charge for the garment if the sample is not returned to Competitive Edge within 14 days of receipt.
Please feel free to contact the American Cancer Society Help Desk with any questions.